Refund policy

RAUVAL SARL, SARL (private limited company). RCCM CM-NSI-02-2026-B13-00937. NIU M102619012427C. Registered office: Ngousso Ntem Bloc 2, near Hôtel Michaud, Yaoundé, Cameroon. Email contact@rauval.com, phone and WhatsApp +237 696 08 00 87.

1. How to cancel

Send your cancellation by email to contact@rauval.com or by WhatsApp to +237 696 08 00 87, with your name and the project or invoice reference. We confirm receipt within 24 hours.

2. Projects (websites, apps, design, software)

• Before work starts: the deposit is refunded in full.
• After work has started: we refund the amount paid minus the work already done, counted by the milestones in the quote (for example: design approved, development started). You receive the files produced up to that point.
• After delivery and acceptance: no refund, but bugs from our work found within 30 days are fixed at no cost.
• If Rauval cannot deliver what the quote describes, or misses the agreed timeline by more than 30 days for reasons on our side, you can cancel and get back every amount paid for the part not delivered.

3. Hosting

• A yearly hosting plan cancelled within 14 days of payment is refunded in full, minus any domain name already bought for you (registrars do not refund domains).
• After 14 days, the remaining full months are refunded pro rata if the service was unavailable for reasons on our side; otherwise the plan runs until the end of the paid year.

4. Not refundable

• Third-party costs paid on your behalf and shown in the quote (domain names, paid plugins, app store fees, stock images).
• Work you have approved in writing.

5. Timing and method

Once a refund is agreed, we pay it within 7 days, using the method you paid with (Mobile Money, bank transfer or cash at our office). Bank transfers may take a few more days to reach your account.